Clients reviews about Yuzera

Ça fait maintenant 2 ans que nous sommes clients chez eux et nous n’avons jamais eu un aussi bon service ailleurs. Notre directrice de compte Méllissa offre un service exceptionnel. Elle est toujours disponible pour nous aider et trouver les meilleures solutions pour répondre à nos besoins. L’équipe de support est remarquable par leurs efficacités et leurs professionnalismes. Jane et Sophie sont exceptionnelles et c’est un plaisir de faire affaire avec toute l’équipe. ~ Marc-André F

We had an outstanding experience with Digitech Payments, expecially with Parham and Jana! Their team was incredibly professional, responsive, and made the setup process seamless. The payment solutions they offered were reliable, user-friendly, and tailored perfectly to my business needs. Their customer support is top-notch, always ready to assist with any questions. Highly recommend Digitech Payments for anyone looking for a dependable merchant solution provider! ~ EagleDisposal I

Collaborating with Mihaela from Digitech Payments was a fantastic customer service experience. Even though we encountered some challenges in the last six months, Mihaela as soon as she took in charge our account, she quickly took action and resolving the issue right away in a couple of hours. Digitech is lucky to have such a dedicated, helpful and professional. Mihaela was the best Relationship Manager we encounter in the collaboration with Digitech! Many thanks for your invaluable support! ~ Alexandra

Excellent service avec Benjamin St-Pierre. Je n'ai jamais l'impression de le déranger même pour de petites questions banales. Il a une humeur contagieuse et est très professionnel, je le recommande à tous ! ~ Lyette M

It was such a pleasure working with Jana Mitri. She was very helpful and professional throughout the process of exchanging our machine. The previous one was not working properly and Jana made sure everything was taken care of quickly and smoothly. She even followed up personally to ensure the new machine was set up and working correctly. Truly excellent customer service. Thank you Jana for going above and beyond! ~ Aby S

Merveilleuse expérience avec Mellissa Therrien! Service professionnel, courtois et rapide! Je la recommande sans aucune hésitation et n’hésiterai pas a faire affaire avec elle pour le futur! Merci beaucoup 🙏 ~ Valérie L

Super service à la clientèle! Retour rapide par courriel ou appel lorsque quelque chose ne fonctionne pas. Je recommande sans hésiter et ils offrent de très bons prix! ~ Marion B

Je prends le temps d’écrire pour remercier Mélissa un service professionnel et personnalisé qui fait la différence. Obtenir une réponse même le samedi, c’est rassurant! ~ Isabelle G

Interacting with Jana was a true customer service experience. Despite facing challenges with setting up my account, Jana acted promptly by organizing a conference call with the IT team, resolving the issue without delay. Yuzera Solutions is fortunate to have such a dedicated, sincere, and helpful professional. Jana exemplifies what it means to provide excellent customer service. ~ House o

Very very exceptional service, I’ve just switched to this company and they’ve gone above and beyond in insuring I’m happy with the product and setting up was a breeze. Ghassan is amazing in communicating with his clients and making sure you’re always satisfied, also very fast and efficient in his work! Highly recommend! ~ Chanel K

Howard and his group saved us from a scammer and we so blessed. The prices are amazing and lowest on market. They only have one fault and that’s they are in Quebec hahahahaha just kidding. They bend over to make sure we have best service and again best prices on the market. Customer service is above and beyond ~ Ken G

Jana helped us with an issue regarding our machine not downloading an update and she was fantastic to deal with. The issue was dealt with in a timely manner and she got it figured out. We've been using this company over 10 years and every time I have an issue, which is not too often, we get great service. ~ Maryse H

I purchased a business recently and needed to take over the payment processing terminals. Jana helped us and was very thorough. We encountered some issues with the transfer and Jana was able to work it all out and make sure we were up in running to be ready for our store opening! ~ Mackenzie S

Digitech Payments has been excellent to work with. They reached out to us trying to save us money, which was a significant savings. They've supported us extremely well through start up. Jana is incredible, kind & patient. She continues to help, until all of our questions are answered. ~ Cara Q

I switched from Square to Converge virtual terminal last year and it has been working great for us. Not only it's cost-effective comparing to square but the customer service team representative "Jana Mitri" goes above & beyond to ensure customer satisfaction. Keep up the great work Jana! ~ Aamir M

The entire team has been wonderful to work with. These last couple of days, Jana has been my personal saviour. She contacts me late in the day, which makes it very late her time (we have a 3 hour time difference). She has been very patient, and very easy to work with. Thank you! ~ Rhonda T

Jana Mitri from the Digitech Payment is a wonderful woman who assist me with my POS concerns. She is very nice, professional and knowledgeable relationship manager. I was impressed with her customer relationship services. I highly recommend her service to everyone. ~ Ritchie P

Mihaela is very professional! She connected me with the support team to resolve my issues. She stayed on the line with me and the support team throughout the whole conversation. Jumped in and help when needed. Very good service. I am very happy with the whole experience! ~ Vivian K

Excellent service, rapide, professionnel et efficace. Nous recommandons leurs services. ~ Musée m

GREAT EXPERIENCE!!!! Highly recommend YUZERA and Digitech Payments to all business owners. Special thanks to Nancy, Caroline, and Jamila. You all went beyond the call of duty in setting up my new POS for my business. ~ Aaron R

Mihaela is extremely knowledgeable and has the knack of being able to walk you through the necessary process changes with ease and clarity. She is friendly and supportive. She provides Excellent instruction and Superior customer service! ~ Jill S

The services provided are absolutely exceptional (Specifically Mihaela Psenescu) and come with the highest recommendation! You definitely won’t want to miss the opportunity to experience them for yourself! ~ PREET K

Have been with Converge through Digitech Payments for 3 years now...they are fabulous! Any time i need to call for advice or help, their customer service department is 2nd to none! Add to call recently and JANA MITRI was amazing! ~ Kathy R

working with Howard has been a great pleasure. he's very helpful, responsive, and transparent about all aspect of the work. rates are competitive and the solution is the one of the best. highly recommended! ~ Sahar

Reviews from our customers

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